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1. Business Overview

Khatri Pendawala is a traditional Indian sweet and namkeen shop offering a wide variety of handcrafted sweets and snacks prepared with love, tradition, and quality ingredients.

2. Product Information

  • All products are freshly made using traditional recipes.

  • Product images shown on the website are for representation purposes only. Actual items may vary slightly in appearance.

  • Ingredients and allergens are listed where applicable. Please check before ordering.

3. Orders and Pricing

  • Prices listed are in INR and inclusive of applicable taxes (unless otherwise stated).

  • Orders can be placed online, via phone, or in-store.

  • Khatri Pendawala reserves the right to change pricing without prior notice.

4. Payments

  • We accept online payments through secure payment gateways as well as Cash on Delivery (if applicable).

  • All payment information is processed securely and is not stored on our servers.

5. Shipping & Delivery

  • We deliver within specified regions. Delivery availability and charges will be shown during checkout.

  • Estimated delivery times are approximate. Delays due to weather, festivals, or other uncontrollable factors are not our responsibility.

6. Returns & Refunds

  • Due to the perishable nature of our products, returns are not accepted.

  • In case of damaged, wrong, or stale delivery, please contact us within 24 hours with photo proof for replacement or refund.

  • Final decision on refunds lies with Khatri Pendawala.

7. Cancellations

  • Orders can be cancelled up to 2 hours before scheduled delivery or pickup time.

  • Once dispatched, cancellations will not be accepted.

8. Use of Website

  • By using our website, you agree not to copy, modify, or distribute any part of the content without written consent.

  • Misuse, spam, or abuse of our website or communication channels will lead to blocking of services.

9. Privacy

Your personal data is handled in accordance with our [Privacy Policy]. We do not share your data with third parties without consent, except as required for order processing.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [Your City, e.g., Rajkot], Gujarat.

11. Contact Us

For queries, complaints, or support:

Phone: 

Email: 

Address: